Our pillow's core is made from high density charcoal-infused memory foam. The cover is made from bamboo fabric.

Our pillows are usually sent with Australia Post from Sydney and take 2-8 business days for most areas.

Shipping is FREE Australia wide.

The bamboo cover can be removed and hand washed with warm soapy water, or machine washed cold on a gentle cycle. The pillow core cannot be washed.

You should still use a pilow case with your Macoda pillow.

Yes indeedy! All our polyurethane foam, including that in the Macoda Pillow are CertiPUR-US®-Certified.

That means:

- Minimal off-gassing
- No harmful chemicals
- No formaldehyde
- No ozone depleters
- No PBDE flame retardants
- No heavy metals including mercury or lead
- Made without phthalates regulated by the Consumer Product Safety Commission
- All foams meet the standard of fewer than 0.5 parts per million VOC (volatile organic compounds)

The bamboo cover also carries the Oeko-Tex Standard 100 Certification.

That means:

- Interdependently tested for the presence of over 300 harmful substances.

The white bamboo cover has a tag on one end with a picture of a sun on one side, and snoeflake on the other. Your pillows arrives with the snowflake on the cool side.

To double check, you can also unzip the cover and have a look inside. The pillow inside does have a secondary cover, however, with a close look or feel, you can see which half has the blue glaze cooling glaze on it.

 
Yes! To make sure the pillow is the right fit for you, it comes with a 60 Night Trial. If you aren't completely satisfied within the 60 night trial period we offer a free return and full refund.

​In the event of a return, simply contact us. We'll send you a pre-paid return label, and all you need to do is attach it to the box and send it back to us. For non-metro areas, you may be required to cover the cost of postage. If the pillow is damaged, infested or stained it will not be eligible for a return or refund.

Pillows received as free gifts with mattress purchases during a promotion are not eligable for return.

The full return policy can be found here.

The Macoda Pillow is incredibly soft and plush, while remaining supportive. It's perfect for side sleepers and back sleepers alike.

Our pillows are built to last. With a removeble, washable cover, you can keep your pillow fresh for years. Each pillow also comes with a 3 year warranty to guaratee longevity.

Bamboo charcoal is the result of burning bamboo at extremely high temperatures. Infusing this into our memory foam pillows means they carry the natural benefits of charcoal, including dissepating heat, eliminating odours, wicking moisutre and temperature regulation for better sleep.

Our pillows are usually sent with Australia Post and take 2-8 business days for most areas.

Shipping is FREE Australia wide.

We're sure you'll love them straight away, but just incase we now offer a 60 Night Trial on all our bedding. In the event of a return, simply contact us. After we've processed it, you'll just need to ship the sheets back to us and once received we'll give you a full refund. If your sheets are damaged, infested or stained it will not be eligible for a return or refund.

Bedding received as a free gift with mattress purchases during a promotion are not eligable for return.

The full return policy can be found here.

Yes! Our bedding sets are all pre-shrunk. They may shrink a little bit more after a couple of washes.

Our bamboo sheets are incredibly soft and silky. They feel amazing to the touch and softer than cotton. They are also highly breathable.

The sheets have a thread count of 375. Don't be fooled though, due to the composition of organic bamboo fabric and our unique Sateen weave, they're actually more breathable, and have a softer feel than regular sheets with 3x the thread count.

The sheets are made from 100% bamboo lyocell fabric. This manufacturing method is highly sustainable and produces amazingly soft sheets.

- Gentle cold machine wash with mild detergent
- Do not bleach
- Tumble dry only on low heat. Line drying is recommend
- Iron on a cool setting
- Fabric softener is not recommended

Our bamboo sheets are Okeo-Tex certified, meaning it has been tested and certified to be free from harmful levels of more than 100 substances known to be harmful to human health.

Macoda offers warranty on all its bamboo bedding for a period of 1 year from the day of delivery. This warranty covers defects in workmanship or materials. If you believe your Macoda bedding should be assessed for warranty claim please contact us. 

For the full policy, head to our policies page.

Shipping is FREE and available to all of mainland Australia and Tasmania.

Mattress Shipping Times

Sydney, Melbourne & Brisbane:
1-3 business days.

Canberra, Perth & Adelaide:
3-10 business days.

Non-Metro:
5-10 business days. Certain rural locations may experience longer shipping times.

Northern Territory & Tasmania:
7+ business days. Remote areas will experience significantly longer shipping times.

We aim to dispatch all orders as quickly as possible, and delivery is available Monday - Friday.

Pillows & Sheets Shipping Times

Our pillows & sheets are usually sent with Australia Post and take 2-8 business days for most areas.

For metro orders, our delivery team will generally check ahead to schedule delivery with you. Otherwise, we can organise for your mattress to be delviered on a specific day, or have the delivery postponed. For populated non-metro areas, this can also be done as long as it's outside of the delivery time-frames. Specific delivery dates for regional areas may not be possible.

If you do want delivery on certain date, just leave a note on your order or let us know and we'll do our very best to make it happen.

Mattresses and other products are often sent separately and may not arrive together. If they are sent seperately, you'll get unique shipping & tracking information for each item in your order.

We deliver to all of mainland Australia & Tasmania.

No need to worry, products often arrive separately. If you haven’t received your tracking information for individual products, please contact us and we will assist.

We offer a delivery only service, and are unable to remove your old mattress. If it is in good condition, we encourage you to contact local charities about donating the mattress. Otherwise, recycling companies operate in most metro areas and will collect your old bed for a small fee.

In most areas delivery is available Monday – Friday. In some metro areas Saturday delivery may be available.

For health and safety reasons, most deliveries are a to door service. However this does change depending on your delivery person and area. If you require assistance getting the mattress inside, please contact us.

Delivery to apartments is no problem at all, you will just need to ensure our delivery partners have access to an elevator and suitable onsite parking.

If you are not home at the time of delivery, we will return the item to the nearest depot and attempt re-delivery at a later date. If you are happy for the item to be left with no on home, just provide an Authority to Leave (ATL) on your order notes, or let the delivery team know.

If you believe there's a delay or delivery issue with your order, please contact us.

If you have received a 4 digit tracking number and are located in a non-metro area, a tracking status indicating “delivered” generally means your order has been passed onto a country onforwarding agent who is responsible for deliveries in your area. Your order shouldn’t be too far away!

If you aren't completely satisfied with your Macoda mattress within the 100 night trial period we offer a free return and full refund.

You just need to contact us and let us know, then we'll organise for your mattress to be collected and provide a full refund once the pick up is confirmed. We only ask that you give the Macoda mattress 28 nights before making a decision as it takes time for your body to a get used to a new bed.

Our full returns policy can be found here.

We never resell any returned mattress. All returned mattresses are either donated to our friends at the Salvation Army or in some cases recycled.

If your item has arrived damaged please contact us. If you can provide photos of the damage that will help us rectify the issue quicker.

Don't stress, as the Macoda Mattress is covered under a 10 year warranty, the Macoda Pillow under a 3 year warranty, and our bamboo bedding is under a 50 day warranty.

Please be aware that it might be the case that our partners are unable to operate a collection in your area. If this is the case, we'll let you know and we'll do our best to find alternative arrangements. However, in some rural areas this won't be possible and the return becomes the responsibility of the customer. To process your refund all we will need is evidence that your mattress has been donated to a suitable charity organisation.

For our full returns policy, check our our policy page here.

If you have received pillows with your mattress as part of a promotional offer, please note that the 60 night trail does not apply and refunds on the pillow cannot be processed.