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FAQ

COVID-19 Response

We've had to make some changes in response to the coronavirus.

Deliveries - are still occurring, with contact free delivery the norm. While we always strive to give you the best service possible, slight delays in shipping times are inevitable.

Returns - The 100 Night Trial still stands for all customers, and you'll still be able to request a return as per normal. For the time being, collections are paused. This decision is not made lightly, and we believe it is the safest option for you, us and our partners. Once non-essential services are active again, any pending collections will go ahead.

 

Macoda will continue to operate. If you have any questions, concerns, or just want some pillow talk, we're always here.

 

Where can I try the mattress?

There’s nothing quite like the comfort of your own home, so we offer a 100 night at-home trial. If you’re not completely satisfied, we’ll take your mattress back and give you a full refund.

How long does delivery take?

Shipping is always free and available to all of mainland Australia and Tasmania.

Sydney:
Next day delivery is available.

Metro Melbourne, Brisbane, Adelaide:
Delivery will usually take 3-5 business days.

Perth:
Delivery is generally 5-7 business days

Non-Metro:
Delivery time between 2-10 business days. Certain rural locations may experience longer than expected shipping times.

Darwin & NT:
Delivery will usually take 5+ business days.

When your order is ready for delivery, we'll call you and organise a time that works for you.

Mattresses and Pillows are sent separately and may not arrive together.

COVID-19: Please allow 1-2 extra days for dispatch.

How do returns work?

If you aren't completely satisfied with your Macoda mattress within the 100 night trial period we offer a free return and full refund.

You just need to contact us and let us know, then we'll organise for your mattress to be collected and provide a full refund once the pick up is confirmed. We only ask that you give the Macoda mattress 28 nights before making a decision as it takes time for your body to a get used to a new bed.

Our full returns policy can be found here

How do I change the firmness?

If you want to customise your mattress's feel start by unzipping the white top quilting.

Then, simply flip or move around the two inserts to find the perfect feel for you. The Macoda mattress arrives with a medium-soft feel.

- To soften it simply flip the thick, top insert and you're good to go.

- To make your mattress firmer, just take out the thinner bottom insert and put it on top.

Then close it back up and voila!

What bed base can I put my mattress on?

We recommend using the Macoda mattress on any firm, flat surface. It can be put on a spring box, a slatted bed frame (with gaps no bigger than 8cm) or even the floor!

How can I clean my mattress?

Our bamboo quilting can be cleaned with warm soapy water, remembering to dry it out completely afterwards. While the Macoda mattress is great on its own, we recommend using a mattress protector to help keep it clean.

How can I look after my mattress?

To keep your mattress clean and fresh we recommend using a mattress protector. To ensure the longevity of your Macoda mattress, we recommend rotating your mattress once a month for the first few months, and just once in a while from then on. You'll never need to flip your Macoda mattress.

How long do I need to wait before using the mattress?

The mattress may take up to 48 hours to completely expand, but you can start using it straight away.

The pillows are not compressed, and come ready for use straight away.

Is there an odour?

Occasionally the mattress & pillows will give off an odour. This is known as 'off gassing' and is normal for foam products. It usually goes away pretty soon, but can take up to 48 hours.

The best way to deal with it is with good ventilation and airflow in the room, or even resting the item outside. You can also unzip the mattress or pillow cover to help get air through.

While some may find it unpleasant, the off gassing is harmless.

Does the mattress contain harmful substances?

All our polyurethane foams are CertiPUR-US certified, which means they contain no nasties, including:

  • Made without ozone depleters
  • Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
  • Made without mercury, lead, and other heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by the Consumer Product Safety Commission
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million

Our bamboo quilting is also Okeo-Tex certified, meaning it has been tested and certified to be free from harmful levels of more than 100 substances known to be harmful to human health.

 

Is Macoda resistant to dust mites?

Yes. Dust mites and bed bugs are repelled by the Natural Latex we use. Just to be safe, we recommend you cover your mattress after purchase.

What's a "hybrid" mattress?

Put simply, a hybrid mattress is the best of both worlds. By combining the comfort of foam and support of pocket springs, we are able to produce a perfect "hybrid" mattress... in a box!

Mattress weight and dimensions?

The Macoda Mattress conforms to traditional Australian Standards

Single: 92 x 188 x 29cm - 30kg

King Single: 107 x 203 x 29cm - 35kg

Double: 137 x 188 x 29cm - 43kg

Queen: 153 x 203 x 29cm - 50kg

King: 183 x 203 x 29cm - 60kg

How big is the box?

Single: 105 x 30 x 30cm

King Single: 120 x 32 x 32cm

Double: 150 x 30 x 30cm

Queen: 165 x 32 x 32cm

King: 195 x 32 x 32cm

How many pocket springs are there?

Each size uses a different number of pocket springs, as follows:

Single - 420
King Single - 512
Double - 630
Queen - 768
King - 896


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